Service & Logistics
SHIPPING &
RETURNS
01 / LOGISTICS
Global Partners
TEPE CONSTRUCTION MATERIALS BV collaborates with DPD & PostNL for secure, high-speed material distribution.
02 / DOMESTIC
Netherlands
Next-day precision delivery for all orders placed before 11:00 AM. Coverage spans every province.
- Express Routing
- Live Tracking
- Digital POD
03 / CORE
Regional
Optimized routes for Netherlands, Belgium, France, and Germany via our courier network.
04 / BORDERS
EU Expansion
Full EU coverage via DPD. High standards maintained across all borders.
05 / TIMELINE
European Delivery Window
Transit times range from 2-7 business days. Real-time GPS tracking provided for all international cargo.
06 / LOCAL
Pick-up
Skip transit times. Order online and collect directly from our Amsterdam Store.
- Zero Shipping Cost
- Ready in 2 Hours
- Loading Assistance
07 / PRICING
Shipping Rates
Calculated dynamically based on target country and total cargo weight.
08 / SYSTEM
Portal Access
Register to view specific pricing and timelines tailored to your account location.
09 / RIGHTS
Right of Withdrawal
Notify TEPETOOLS within the withdrawal period using our standard model form or an unambiguous statement.
Return window details:
- 14-day return obligation from the day of notification.
- Products must include all accessories and documentation.
- Original condition and packaging preferred for full refund.
15 / SPEED
Refund Period
Processed within 3 working days upon successful validation of the returned items.
13 / COST
Shipping Liability
Consumer bears direct return costs unless valid defect or error is present.